RETURNS AND EXCHANGES
Consult the terms of exchange and return to article 12 of the General Terms and Conditions.
Beforehand, please contact the Customer Service according to the terms of article 18.1 of the General Terms and Conditions. The Customer will then be asked to complete the withdrawal form.
- If the Customer decides to withdraw his product, he has a period of 14 days from receipt of the product to return it, to obtain a refund. We don't pratice having. The costs of return remaining at his charge.
- If the product does not correspond to the past order or if it has a major manufacturing defect, a free standard exchange will be made against return of the product received. For products that are no longer manufactured, refunds will be made. In this case, the expenses of return will be the responsibility of the company PREFACE BIJOUX.
Sets, earrings, personalized jewelry, hair accessories and custom creations can not be returned. Please note in this regard Article 12.6 of the General Terms and Conditions.